London Heathrow Airport

Airport codes (IATA: LHR, ICAO: EGLL)

Location Address

234 Bath Road, Hayes, Middlesex UB3 5AP, UK

Time Zone
GMT (GMT + 1 from last Sunday in March to last Sunday in October)

Driving Directions
Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).

Airport Overview

Contacts

Telephone : +44 (0) 8700 00 0698
Fax : +44 (0) 2087 45 4290
Email : info@heathrowairport.com
Web : www.heathrowairport.com

Airport Information

Airlines

Airline		Code	Terminal	Contact
Aegean Airlines		A3	1	0871 200 0040
Aer Lingus		EI	1	0871 718 5000
Aeroflot		SU	4	020 7355 2233
Air Algerie		AH	4	020 7486 8068
Air Astana		KC	4	0844 338 8895
Air Canada		AC	3	0871 220 1111
Air China		CA	3	020 7744 0800
Air France		AF	4	0871 663 3777
Air India		AI	3	020 8560 9996
Air Malta		KM	4	0906 103 0012
Air Mauritius		MK	3	020 7434 4375
Air New Zealand		NZ	1	0800 028 4149
Air Seychelles		HM	4	01293 596 656
Air Transat		TS	4	020 7616 9187
Alitalia		AZ	4	0871 424 1424
All Nippon Airways		NH	3	020 7224 8866
American Airlines		AA	3	0844 499 7300
Arik Air		W3	4	0844 482 2324
Asiana Airlines		OZ	1	020 7304 9900
Austrian Airlines		OS	1	0870 124 2625
Azerbaijan Airlines		J2	4	0870 760 5757
Biman Bangladesh		BG	4	020 7629 0161
Blue1		KF	3	020 8990 7000
bmi		BD	1	0844 848 4888
British Airways		BA	3, 5	0844 493 0787
Brussels Airlines		SN	1	0905 609 5609
Bulgaria Air		FB	4	020 7637 7637
Cathay Pacific		CX	3	020 8834 8888
China Airlines		CI	4	020 7436 9001
China Eastern Airlines		MU	4	0121 281 3380
Continental Airlines		CO	4	0845 607 6760
Croatia Airlines		OU	1	0844 371 0310
CSA Czech Airlines		OK	4	0871 663 3747
Cyprus Airways		CY	1	020 8359 1333
Cyprus Turkish Airlines		YK	3	020 7930 4851
Delta Air Lines		DL	4	0845 600 0950
EgyptAir		MS	3	020 7734 2395
El Al		LY	1	020 7121 1400
Emirates		EK	3	0844 800 2777
Ethiopian Airlines		ET	3	020 8987 7000
Etihad Airways		EY	4	0800 731 9384
EVA Air		BR	3	020 7380 8300
Finnair		AY	3	0870 241 4411
Gulf Air		GF	4	0844 493 1717
Iberia		IB	3	0870 609 0500
Icelandair		FI	1	0845 758 1111
Iran Air		IR	3	020 7409 0971
Japan Airlines		JL	3	0844 856 9700
JAT Airways		JU	4	0207 629 2007
Jet Airways		9W	4	0808 101 1199
Kenya Airways		KQ	4	020 8283 1818
Kingfisher Airlines		IT	4	0800 047 0810
KLM		KL	4	0871 231 0000
Korean Air		KE	4	0800 413 000
Kuwait Airways		KU	4	020 7412 0006
Libyan Airlines		LN	4	020 8750 4066
LOT Polish Airlines		LO	1	0845 601 0949
Lufthansa		LH	1	0871 945 9747
Malaysia Airlines		MH	4	0871 423 9090
Middle East Airlines		ME	3	020 7467 8000
Olympic Air		OA	4	020 8283 1980
Oman Air		WY	3	0844 482 2309
Pakistan International		PK	3	0800 587 1023
Qantas		QF	3	0845 774 7767
Qatar Airways		QR	3	0870 389 8090
Rossiya		FV	4	020 7493 4612
Royal Air Maroc		AT	4	020 7307 5800
Royal Brunei Airlines		BI	4	020 7584 6660
Royal Jordanian		RJ	3	020 7878 6300
SAS		SK	3	020 8990 7000
Saudi Arabian Airlines		SV	3	0871 200 4433
Singapore Airlines		SQ	3	0844 800 2380
South African Airways		SA	1	0871 722 1111
SriLankan Airlines		UL	4	020 8538 2001
Swiss International		LX	1	0845 601 0956
Syrian Air		RB	4	020 7491 4022
TAM		JJ	1	020 8897 0005
TAP Portugal		TP	1	0845 601 0932
Tarom		RO	4	020 7224 3693
Thai Airways		TG	3	0870 606 0911
Tunisair		TU	4	020 7437 6236
Turkish Airlines		TK	3	0844 800 6666
Turkmenistan Airlines		T5	3	020 8577 2211
United Airlines		UA	1	0845 844 4777
US Airways		US	1	0845 600 3300
Uzbekistan Airways		HY	4	020 7034 2090
Virgin Atlantic Airways		VS	3	0844 209 7777
Vueling		VY	3	0911 263 2632
Yemenia - Yemen Airways		IY	4	020 7323 3213

Terminals

Transfer Between Terminals
Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminals 4 (journey time - 8 minutes) and 5 (journey time - 12 minutes), which are located on the south and west sides of the airport respectively, is free on the Heathrow Express train.

Facilities

Information and Help Desks

Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.

Airport Facilities
Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Wireless Internet access is available in the Departures lounges of all terminals.

Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport.
Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions.
Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (020) 8745 7727).
Other facilities: These include a chapel, showers, a visitor centre (tel: (020) 8745 6655) and a health centre (tel: (020) 8745 7047).

Conference and Business Facilities
The Travelex Business Centre, in the Queen’s Building between terminals 1 and 2 (tel: (020) 8759 2434; www.travelex.co.uk) offers 19 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.

Facilities for Disabled Travellers
Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (020) 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (020) 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (020) 8745 6011/5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (020) 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.

London Heathrow Airport or Heathrow (IATA: LHR, ICAO: EGLL), located in London, England, is the principal and biggest airport serving the United Kingdom. Heathrow is the world's third busiest airport for passenger traffic, and handles more international passenger traffic than any other airport in the world. Heathrow is owned and operated by BAA, which also owns/operates six other UK airports and is itself owned by an international consortium led by the Spanish Ferrovial Group.Heathrow is the primary hub of British Airways and Virgin Atlantic and a major hub for bmi.

Terminal 1

Terminal 1 is home to all Heathrow's domestic flights, as well as some European and long-haul destinations. 15 airlines operate from Terminal 1, carrying over 25 million passengers each year.

Check-In and Flight Departures for domestic destinations operate from the first floor of Terminal 1, on the left of the concourse. Flight information is displayed on monitors at the entrance of the terminal and check-in zones are clearly signposted. Check-in desks for international flights are located in the middle and on the right of the concourse. Flight Arrivals are located on the ground floor for international passengers and on the first floor for those arriving from the UK, Republic of Ireland and the Channel Islands.

Long-haul flights - check in 3 hours prior to departure
European flights - check in 2 hours prior to departure
Domestic flights - check in 90 minutes prior to departure

Boarding usually begins around 45 minutes before departure.
Self Service Check-In

Self service check-in is available with some airlines; it is simple and safe to use and can save you a lot of time at the airport. Self service check-in is available both online and in kiosks located at the airport. Terminal 1 has kiosks located near the standard check-in desks. You can use this service if you are flying with:

Aer Lingus
bmi
British Airways
United Airlines

Online Check-In

The airlines operating from Terminal 1 that offer online self-service check in are:

British Airways
bmi

Arrivals for international passengers are located on the ground floor of Terminal 1. Domestic, Republic of Ireland and Channel Island arrivals and baggage reclaim are located on the first floor of Terminal 1. Check Heathrow Flight Arrivals for information on scheduled times and destinations, details of delays and cancellations, and find out which terminal to use.

International connections do not require going through Immigrations or Customs but all International to Domestic connections do.

Domestic to International connecting passengers can use special Immigration check points if baggage is through-checked.

Left luggage facilities are available in the Arrivals concourse in Terminal 1, next to the lifts for Heathrow Express. Open from 06:00 to 23:00 at a cost of £6.50 per item per day. Each item is security checked. You can contact Excess Baggage on +44 (0)208 745 3344 for further information.

Terminal 2

Terminal 2 was Heathrow's first terminal. Opened in 1955, it was originally named the Europa Building. 30 airlines operate from this terminal carrying over 8.5 million passengers every year. There are some long-haul flights operating from Terminal 2 although most are for European destinations.

Checking In

Check-In is located on the ground floor of Terminal 2. Flight Departures and Flight Arrivals are located on the first floor.

International flights - check in 3 hours prior to departure
European flights - check in 2 hours prior to departure
Domestic flights - check in 1 hour prior to departure

Boarding usually begins around 45 minutes before departure.
Self Service Check-in

Self service check-in is available with some airlines; it is simple and safe to use and can save you a lot of time at the airport. Self service check-in is available both online and in kiosks located at the airport. Terminal 2 has kiosks located near the standard check-in desks. You can use this service if you are flying with the following airlines:

Air France
Lufthansa

Online Check-In

The airlines operating from terminal 2 that offer online self-service check in are:

Air France
Lufthansa

Arrivals for international arriving passengers and baggage reclaim are on the first floor of Terminal 2. Check Heathrow Flight Arrivals for information on scheduled times and destinations, details of delays and cancellations, and find out which terminal to use.

International connections do not require going through Immigrations or Customs but all International to Domestic connections do.

Domestic to International connecting passengers can use special Immigration check points if baggage is through-checked.

Left luggage facilities are available in Terminal 2, located near the Lufthansa check-in desk. Open from 05:30 to 23:00 at a cost of £6.50 per item per day. Each item is security checked. You can contact Excess Baggage on +44 (0)208 745 3344.

Terminal 3

Terminal 3 opened in 1961. Today, it is used by 35 airlines and approximately 15.5 million passengers. Terminal 3 mainly operates long-haul flights, although some are to European destinations.

Checking In

Check-In and Flight Arrivals are located on the ground floor at the front of the building and Flight Departures are above check-in on the first floor.

* International flights - check in 3 hours prior to departure
* European flights - check in 2 hours prior to departure
* Domestic flights - check in 1 hour prior to departure

Boarding usually begins around 45 minutes before departure.
Self Service Check-In

Self service check-in is available with some airlines; it is simple and safe to use and can save you a lot of time at the airport. Self service check-in is available both online and in kiosks located at the airport. Terminal 3 has kiosks located near the standard check-in desks. You can use this service if you are flying with the following airlines:

Air Canada
American Airlines
Gulf Air
Japan Airlines
SAS
Virgin Atlantic Airways

Online Check-In

The airlines operating from Terminal 3 that offer online self-service check in are:

Air Canada
Cathay Pacific
SAS
Singapore Airlines
Turkish Airlines
Virgin Atlantic Airways

Arrivals is located on the left at the north end of the building on the ground floor. Check Heathrow Flight Arrivals for information on scheduled times and destinations, details of delays and cancellations, and find out which terminal to use.

International connections do not reuire going through Immigrations or Customs but all International to Domestic connections do.

Domestic to International connecting passengers can use special Immigration check points if baggage is through-checked.

Left luggage facilities are available in Terminal 3 in Departures, check-in Zone C (open 06:00 - 22:00) and in the Arrivals hall (open 05:00 - 23:00). The cost is £6.50 per item per day. Each item is security checked. You can contact Excess Baggage on +44 (0)208 745 3344.

Terminal 3 mainly deals with long-haul flights for US, South America, and Asia. There is also a number of African and Australasian airlines operating from Terminal 3 as well as some flights to Europe.

Terminals 1, 2 and 3
The terminals are close together at the centre of the airport site. Exit the M4 at junction 4 or the M25 at junction 15 and follow signs for Heathrow Terminals 1, 2 and 3.
If you are using a satelite navigation system, here are some useful postcodes:
• Terminal 1: TW6 1AP
• Terminal 2: TW6 1EW
• Terminal 3: TW6 3QG

Terminal 4
The terminal is in the southern part of the airport site and has a separate entrance. Exit the M25 at junction 14 and follow signs for Heathrow Terminal 4. If you're coming from the M4, leave at junction 4b and follow the M25 south to junction 14.
If you are using a satelite navigation system , the postcode is TW6 3XA.

Terminal 4 opened in 1986; it houses 11 airlines and handles approximately 14.2 million passengers each year. The flights operating from Terminal 4 are mainly for long-haul and European destinations, with British Airways and KLM being the major airlines flying from this terminal.

Checking In

Check-In is located on the first floor of the terminal, along with Flight Departures. The roof of Terminal 4's short term car park is on the same level giving passengers direct access. Flight Arrivals are located on the ground floor.

* International flights - check in 3 hours prior to departure
* European flights - check in 2 hours prior to departure
* Domestic flights - check in 1 hour prior to departure

Boarding usually begins around 45 minutes before departure.
Self Service Check-In

Self service check-in is available with some airlines; it is simple and safe to use and can save you a lot of time at the airport. Self service check-in is available both online and in kiosks located at the airport. Terminal 4 has kiosks located near the standard check-in desks. You can use this service if you are flying with the following airlines:

British Airways
KLM

The airlines operating from Terminal 4 that offer online self-service check in are:

British Airways
KLM

Flight Arrivals are located on the ground floor of the terminal, and Flight Departures on the 1st floor. We have live information on Heathrow Flight Arrivals and Heathrow Flight Departures including scheduled times and destinations, details of delays and cancellations, and find out which terminal to use.

International connections do not require going through Immigrations or Customs but all International to Domestic connections do.

Domestic to International connecting passengers can use special Immigration check points if baggage is through-checked.

Left luggage facilities are available in Terminal 4, located at the west end of the Arrivals hall. Open from 05:30 to 23:00 at a cost of £6.50 per item per day. Each item is security checked. You can contact Excess Baggage on +44 (0)208 745 3344.

Terminal 5
The terminal is on the Western Perimeter Road and has its own separate access road, reached from junction 14 of the M25. If you're coming from the M4, exit at junction 4b and follow the M25 south to junction 14.

Terminal 5 is Heathrow Airport’s newest terminal. Used exclusively by British Airways, Terminal 5 is a state of the art building - the largest free-standing building in the UK. The glass and steel structure gives a feeling of space and significantly increases the building’s energy efficiency.

There six areas with internet kiosks:
Two in the check-in area, at Caffe Nero and Lovejuice.
Three in departures after security (one in Bagel Street and one each in the main squares).
One in satellite Terminal 5B.
Wireless hotspots are available throughout Terminal 5.
Terminal has ATM's airside and landside.
Baby changing facilities located adjacent to toilets airside and landside.
Dedicated information zone on the arrivals concourse on the ground floor towards the north end of the building while help points are dotted around the terminal.
Left baggage office is in the check-in area on the top floor and can hold luggage for up to 90 days.
There are no shower facilities in the terminal other than those provide in some lounges.
All faith Prayer room in the check-in area before security control, at the north end of the building. Also some after security near Gate 7 in the departure area, and in satellite Terminal 5B.

If you are using a satelite navigation system, the postcode is TW6 2GA.

Heathrow has two parallel main runways running east-west and five terminals. The site covers 12.14 square kilometres (4.69 square miles). Terminal 5 was officially opened by Queen Elizabeth II on 14 March 2008 and opened to passengers on 27 March 2008.