Airport codes

IATA: AMS, ICAO: EHAM

Local Time

GMT + 1 (GMT + 2 from last Sunday in March to last Sunday in October)

Address

PO Box 7501, 1118 ZG Schiphol, The Netherlands

Access

The airport is situated 15km (9 miles) southwest of Amsterdam.
The airport is situated off the A4 motorway, which links Amsterdam, The Hague and Rotterdam. The exit to the airport is clearly signposted.

Airport Overview

Amsterdam Airport Schiphol is the Netherlands' main international airport, located 20 minutes (4.9 NM (9.1 km; 5.6 mi)) southwest of Amsterdam, in the municipality of Haarlemmermeer. The airport's official English name, Amsterdam Airport Schiphol, places the words in the Dutch order (Luchthaven Schiphol) instead of Amsterdam Schiphol Airport (or Schiphol Airport Amsterdam). The airport used to have the IATA code of SPL, which has fallen into disuse and has been replaced by AMS. The airport is the primary hub for KLM. It is considered to be an Airport City.

Schiphol is an important European airport, ranking as Europe’s 5th largest and the world's 15th largest by total passenger traffic. It also ranks as the world’s 6th largest by international passenger trafficand the world’s 17th largest for cargo tonnage. 45.3 million passengers passed through the airport in 2010, a 4% increase compared with 2009.

Contacts

Telephone
(020) 794 0800 or 0900 0141

Fax
(020) 604 1475

E-mail
info@schiphol.nl

Website
www.schiphol.nl

Airport Information

Schiphol information desks are located before passport control in Schiphol Plaza, halls 2 and 3 in Arrivals, and behind passport control in Lounges 2 and 3. Eight transfer desks, situated on the piers, offer information on transfers and connecting flights. Multiphone units, with touch-screen technology for information on the airport, are located throughout the terminal. The Customer Contact Center (tel: 0800 7244 7465) can provide further information. The VVV Holland Tourism Information Office (tel: 0900 400 4040) is situated in Arrivals hall 2, with tourist information and an accommodation reservation service.

Airlines

Airline		Airline Code	Telephone
Adria Airways		JP	020 625 1122
Aer Lingus		EI	0900 265 8207
Aeroflot		SU	020 627 0561
Afriqiyah Airways		8U	020 800 4946
Air Arabia Maroc		3O	020 654 7922
Air Astana		KC	020 316 1945
Air Baltic		BT	020 316 1945
Air Berlin		AB	0900 737 8000
Air Cairo		MC
Air France		AF	020 654 5720
Air Malta		KM	0900 203 0601
Air Transat		TS	070 358 8300
Alitalia		AZ	020 676 4479
Amsterdam Airlines		WD
Arkefly		OR	0900 8847
Arkia Airlines		IZ
Armavia		U8
Atlas Blue		8A	020 515 85 95
Austrian Airlines		OS	0900 265 8920
BA CityFlyer		CJ	020 346 9559
Belavia		B2	020 799 7757
bmi		BD
bmibaby		WW	+44 845 810 1100
British Airways		BA	020 346 9559
Bulgaria Air		FB	020 316 1288
Cathay Pacific		CX	020 653 2010
China Airlines		CI	020 646 1001
China Southern Airlines		CZ	020 412 0302
Continental Airlines		CO	020 346 9381
Croatia Airlines		OU	020 316 4280
CSA Czech Airlines		OK
Cyprus Airways		CY	020 653 3546
Delta Air Lines		DL	020 721 9128
easyJet		U2
easyJet Switzerland		DS
EgyptAir		MS	020 625 6661
El Al		LY	020 644 0101
Emirates		EK	020 203 5163
Estonian Air		OV
EVA Air		BR	020 575 9166
Finnair		AY	900 346 6247
Flybe		BE	+44 1392 268529
Georgian Airways		A9	020 341 1129
Iberia		IB
Icelandair		FI
Iran Air		IR	020 405 4790
Israir		6H
Japan Airlines		JL	020 582 9488
JAT Airways		JU	020 675 1411
Jet2.com		LS	+44 20 3031 8103
Kenya Airways		KQ	020 474 7747
KLM		KL	020 474 7747
Korean Air		KE
LOT Polish Airlines		LO	(20) 201 3917
Lufthansa		LH	0900 123 4777
Malaysia Airlines		MH	020 521 6250
Malev Hungarian Airlines		MA	0900 040 0283
Martinair		MP
Meridiana Fly		IG	+39 0789 52682
Norwegian		DY	+47 21 490 015
Nouvelair		BJ
Olympic Air		OA
Onur Air		8Q
Pakistan International Airlines		PK	020 626 4710
Pegasus Airlines		PC
Rossiya		FV	020 406 7333
Royal Air Maroc		AT	020 515 85 95
Royal Jordanian		RJ	023 555 5230
SAS		SK	0900 7466 3727
SATA International		S4
Singapore Airlines		SQ	0900 161 8618
Sun d'Or Airlines		2U
SunExpress		XQ	0900 040 1210
Surinam Airways		PY
Swiss International Air Lines		LX	0900 202 0232
Syrian Air		RB	020 316 3247
TACV		VR
TAP Portugal		TP	0900 263 5827
Tarom		RO
Transavia		HV	0900 0737
Tunisair		TU	020 405 7101
Turkish Airlines		TK	020 405 9645
Ukraine International Airlines		PS	020 655 1174
United Airlines		UA	020 201 3708
US Airways		US	020 201 3550
Vueling		VY	0900 777 0023
Wind Jet		IV

Terminals

Schiphol uses a one terminal concept, where all facilities are located under a single roof, fanning off the central 'plaza'. The areas, though, are divided into three sections or halls: 1, 2 and 3. To all of these halls, piers or concourses are connected. However, it is possible, on both sides of security or customs, to walk from one pier to another, even if they are connected to different halls. The exception to this is the low-cost pier M: once airside (i.e. past security), passengers cannot go to any of the other halls or piers. Immigration control separates Schengen from non-Schengen Areas. Schiphol Airport has approximately 165 boarding gates available.

Departure Hall 1

Consists of Piers B and C - both of which are dedicated Schengen areas.

Departure Hall 2

Consists of Piers D and E.
Pier D is the largest pier and has two floor levels. The lower floor is used for non-Schengen flights, the upper floor is used for Schengen flights. By using stairs, the same jetways are used to access the aircraft. Schengen gates are numbered D-60 and up, non-Schengen gates are numbered from D-1 to D-59.
Pier E is a dedicated non-Schengen area.

Departure Hall 3

Consists of F, G, H and M.
Piers F, G and H are non-Schengen areas; of these, Piers H and M are the low-cost piers.
Pier M is a dedicated Schengen area.

Money

There are numerous banks, which also offer VAT reclaim facilities, ATMs, currency exchange machines and bureaux de change. There is a post office in Lounge 2, and mobile telephone hire at the Telecom Rentcenter at Schiphol Plaza. Multiphone multimedia telephone units, which can be used for telephoning, Internet access and an SMS service, are situated throughout the airport. Wireless Internet is available in designated ‘communication zones’ in the terminal building.

Eating and Drinking

There are numerous restaurants, bars and cafés situated throughout the terminal building.

Shopping

There are numerous shops, including duty-free and a 24-hour supermarket, at Schiphol Plaza (before security) and on both sides of immigration. A duty-free pre-order and collection service is available online.
Luggage

Seal & Go, at various locations in the Departures check-in area (tel: (0252) 629 323) seals luggage (irrespective of size) within one minute. Lockers are situated throughout the terminal. Left-luggage is open daily in the basement between Arrivals 1 and 2 (tel: (020) 601 2443). There are free trolleys and a porter service (tel: (020) 601 2303) is available on request. There is a lost and found office; information desks can provide more information.

Other facilities
The airport has a medical center, 24-hour emergency medical services (tel: (020) 649 2566) and a pharmacy. There is a fully equipped baby room and several play areas on Holland Boulevard; baby change facilities are provided in the toilets. Shower facilities can be found at the terminal hotel (see below), available 24 hours a day. Massages, a casino and a prayer room are also available.

Restrooms / Toilets

There are toilets located in all areas of the airport, follow signs.

Conference and Business Facilities

The Schiphol Business Center (tel: (020) 653 2480) hires out offices equipped with fax, PC and telephone facilities, as well as a secretarial service if required. There is also a conference room with telecommunication facilities. The Communications Center (tel: (020) 794 0500) provides passengers with Internet facilities, mini-offices, a post office and a telephone center with full telecommunication facilities; wireless Internet connection is available too. The Skyport Business Center (tel: (020) 654 1600) hires out meeting rooms accommodating between two and 22 delegates, which can be reached directly from both Arrivals and Departures. Secretarial services, catering, video and teleconferencing, a hotel reservation service and check-in are also available. The Exhange Avenue conference center (tel: (020) 603 4607) offers six meeting rooms with capacity for up to 80. (Computers, fax machines and mobile telephones can be hired from Telecom Rentcenter (tel: (020) 653 0999) in Schiphol Plaza. Major airlines have executive lounges, which offer some business facilities.

Facilities for Disabled Travelers

Facilities include automatic doors, toilets, and a lift between all floors of the airport, including train platforms. Wheelchairs are available for visitors, but passengers requiring wheelchairs and special assistance should inform their airline prior to travel. ACompany (tel: (020) 601 5018) provides an electrocar service, with shuttles running between piers D, E, F and G and in the Arrivals hall. Disabled parking is available in car parks P1, P2 and P3. A bus is available on request (tel: (020) 316 4041) from car park P3 to take disabled passengers to the terminal; passengers requiring this service should phone at least 24 hours in advance. Visicom (tel: (020) 601 2929) supplies text telephones for hearing-impaired passengers; induction loops are fitted at the information desks, transfer desks and in the waiting areas in the central lounge.

Amsterdam Schiphol Airport

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Amsterdam Airport Schiphol (IATA: AMS, ICAO: EHAM) is the Netherlands' main airport, located 20 minutes (4.9 NM (9.1 km; 5.6 mi)) southwest of Amsterdam, in the municipality of Haarlemmermeer. The airport's official English name, Amsterdam Airport Schiphol, places the words in the Dutch order (Luchthaven Schiphol) instead of Amsterdam Schiphol Airport. The airport used to have the IATA code of SPL, which has fallen into disuse and has been replaced by AMS.

Schiphol is an important European airport, ranking as Europe’s 3rd largest and the world’s 14th largest for cargo tonnage. It also ranks as the world’s 3rd largest by international passenger traffic as well as Europe’s 5th and the world’s 14th busiest by overall passenger volume. Additionally, Schiphol ranks as Europe’s 5th and the world’s 16th busiest airport by number of flights. Schiphol's main competitors as in passenger and cargo throughput with London Heathrow Airport in the United Kingdom, Frankfurt Airport in Germany, Paris-Charles de Gaulle Airport in France and Madrid Barajas Airport in Spain. In 2007, Schiphol handled 47,793,602 passengers, ranking fifth in Europe behind London, Paris, Frankfurt and Madrid. There are 188 loading slots in the whole airport. About 68% of the passenger flights were to Europe, almost 21% of its passengers travelled on intercontinental flights and 11% to Asia; cargo was mainly headed to Asia (44%) and North America (20%). In the same year, Schiphol handled 1,566,828 tons of cargo, ranked third in Europe behind Paris and Frankfurt. In 2005 direct flights were operated to more than 260 destinations in 91 countries. The airport is one out of four airports in the world to have a rating of four stars in Skytrax's grading system.

Schiphol has five main runways, plus one used mainly by general aviation aircraft. The latest of these, the Polderbaan (nicknamed the "fifth runway", although it is the sixth if the small runway is included) was completed in 2003. It is called Polderbaan after the Dutch activity of "Polderen", which means endlessly negotiating and seeking compromise (the airport was supposed to be moved to Flevoland or a manmade island in the sea completely). The northern end of the Polderbaan is 7 km north of the control tower, causing lengthy taxi times (up to 20 min) to the terminal. Plans have been made for a seventh runway.

The airport is built as one large terminal, split into three large departure halls, which converge again once airside. The most recent of these was completed in 1994, and expanded in 2007 with a new part, named Terminal 4, although this part is not recognised as a separate building. Plans for further terminal expansion exist, including the construction of a separate new terminal between the Zwanenburgbaan and Polderbaan runways that would end the one-terminal concept.

Because of intense traffic and high landing fees, some low cost carriers decided to move their flights to smaller airports, such as Rotterdam and Eindhoven. Many low cost carriers (like easyJet, SkyEurope, and Bmibaby) continue to operate from Schiphol, using the low-cost H-pier.

Schiphol is the home base of KLM (Royal Dutch Airlines), Arkefly, Martinair and Transavia.com, and a hub for Northwest Airlines in cooperation with KLM.

The Schiphol Air traffic control tower, with a height of 101 metres (330 ft), was the tallest in the world when constructed in 1991. Schiphol is geographically the world's lowest major commercial airport. The entire airport is below sea level; the lowest point sits at 11 feet (3.4 m) below sea level (or 4.5 feet (1.4 m) below the Dutch Normaal Amsterdams Peil (NAP)); the runways are around 3 metres (9.8 ft) below NAP.

Schiphol uses a one terminal concept, where all facilities are located under a single roof, fanning off the central 'plaza'. The areas though, are divided into three sections or halls: 1, 2 and 3. To all of these halls, piers or concourses are connected. However, it is possible, on both sides of security or customs, to walk from one pier to another, even if they are connected to different halls. The exception to this is the low-cost pier M: once airside (i.e. past security), passengers cannot go to any of the other halls or piers. Immigration control separates Schengen from non-Schengen areas.

* Piers B and C are dedicated Schengen areas. Piers E, F and G are dedicated non-Schengen areas. Piers D and H/M are mixed piers, using the same gate positions for Schengen and non-Schengen flights.

* Pier D has two floor levels. The lower floor is used for non-Schengen flights, the upper floor is used for Schengen flights. By using stairs, the same jetways are used to access the aircraft. Schengen gates are numbered D-60 and up, non-Schengen gates are numbered from D-1 to D-59.

* Piers H and M, the low-cost pier, share the same construction. Here, the H-gates are non-Schengen gates, the M-gates are Schengen gates. Both areas are on the same level.

NOTE: The airlines and destinations listed are not definite; very few airlines have a daily pier; this is based on regularity.

Schiphol Airport has approximately 165 boarding gates available.

Schiphol has large shopping areas as a source of revenue and as an additional attraction for passengers. Schiphol Plaza is the shopping centre before customs, hence it is used by air travelers and non-traveling visitors.

The Rijksmuseum operates an annex at the airport, offering a small overview of both classical and contemporary art.

Schiphol has its own mortuary, where the dead can be handled and kept before departure or after arrival. Since October 2006, people can also get married at Schiphol and go straight on honeymoon.

For aviation enthusiasts, Amsterdam Airport Schiphol has a large rooftop viewing area, called the Panoramaterras. It is not accessible to connecting passengers. Enthusiasts and the public can enter, free of charge, from the airport's landside. Besides the Panoramaterras, Schiphol has other spotting sites, especially along the newest Polderbaan runway and at the McDonald's restaurant at the north side of the airport.

The wayfinding signage at Schiphol was designed in 1991 by Paul Mijksenaar.

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